Terms & Conditions
Deposit: 50% non-refundable deposit is required on all cakes within 7 days of the written quote
Balance is due 10 days prior to the event date.
Orders under $150 are to be paid in full up front.
Once your deposit has been paid, the quoted price remains fixed to the details listed in the quote. However, if any changes are made to the cake design or decorations, Caked By Lisa (CBL) reserves the right to amend the quote and re-submit it to the client for consideration.
Delivery and set-up can be arranged by Cakes By Lisa, or customers may choose to pick up their cakes themselves from our studio at 101 Beach St Port Melbourne.
A call out fee will be charged if a client requires set up assistance or repair is needed due to any damage occurring post pick up.
Regrettably, we cannot ship cakes. Cake samples, cookies and donuts will be sent via courier or by a Caked by Lisa representative. This will be quoted at time of purchase.
We reserve the right to refuse service to any customer at any time for reasons we deem incompatible.
Cancellations will be considered in individual circumstances. A full refund will be issued for cancellations made formally in writing more than 12 full weeks prior to your required delivery date. A cancellation fee or loss of deposit will be charged if cancellation is received less than 4 weeks from your event date.